Business Development Manager

Our Dubai-based client is an interior design company who for over 10 years have offered bespoke and high-end corporate, F&B, retail, health & wellness and residential projects to clients who desire creative and innovative spaces. The company offers a full range of services including concept design and development, consultancy, project management, design supervision, fit-out and turnkey solutions. The culture is talented and enthusiastic and is a mix of characters, qualifications, skills and experience – some analytical, some creative, but all positive and with a focus to add value over and above their clients’ expectations.

Major duties and responsibilities:

Sales & Marketing & Business Development

• Market research using field-based activity, media, industry sources, referrals, and the full range of online information to find new leads/customers.
• Present the full range of services to customers and influencing parties using appropriate methods and with clear communication of the company value propositions.
• Understand customers hierarchies, needs, challenges, and wealth creation processes to ensure maximal alignment of the company proposition.
• Developing new prospects from the following customer segmentation:    
• F&B / restaurants, cafes, bars, and lounges
• Commercial / offices, banks etc.
• Retail
• Residential
• Coordination with Procurement/Costing & Estimation/Drawings Submittal/Design & Engineering/Finance Team to ensure all customer requirements are addressed at the inception stage.
• Use the Net Promoter Score method to quantify client satisfaction and ensure written client testimonials are in place.
• Enter data, manage update information in a timely manner on the CRM
• Contributes to marketing initiatives including the development and execution of materials, presentations, campaigns etc.
• Completion of vendor registration information.
• Receive and handle customer enquiries and coordinate with Estimation Team in preparation of quotations in Excel/Word (utilizing CRM to log) and send to customer once approved.
• Continuously build business pipeline and provide sales forecasts.
• Submit sales reports on a monthly basis to the Management as per required formats.
• Monthly/quarterly business review meetings/presentations with Director.
• Continuously maintain weekly and monthly call standards.
• Time management and territory management.

Customer Service, Administration and Operational Support

•  Support commercial process in conjunction with Contract signing authority and Finance department.
• Delivery of samples, statements of account, invoices, delivery notes, and other paperwork to customer sites and offices.
• Perform various administrative and clerical tasks according to the needs of the unit. Prepare correspondence related to the duties of the position. Liase with appropriate resource persons.
• Where necessary provide updated information to customers on delivery times and co-ordinate documentation with internal/external stakeholders as required.
• Support resolution of Project issues and Quality/Warranty claims.
• Participate in Accounts Receivables control including document management, follow-up, payment collection, bank deposit and escalation of disputes to higher management.

Dimensions of role

•  Generally, field based with office time as necessary.
• Email and telephone correspondence with internal staff, customers and supply chain.

Qualifications

•  Expected industry experience in sales for a minimum of 8-10 years.
• Proficient in the entire project lifecycle.
• Has to be instrumental in getting our client empaneled at respectable/effective platforms at a rapid pace.
• Relevant academic and professional qualifications.
• UAE driving license a must.

Behavioral fit

• Must be willing to learn new sales methodologies and be open to taking advice and instructions.
• Must be willing to utilize technology for efficiency, productivity and transparency.
• Attitude must be to go the extra mile.
• Must actively participate in development of the company’s corporate culture.

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