Our Client: 

Our client is an award-winning manufacturer of platform lifts with a production of approx. 4,000 lifts per year and supplies lifts to both the private and public markets worldwide. They have a very clear business philosophy where the foundation is the employees and the desire to build a Great Place To Work together. The vision is to drive and lead the development of elevators to open up opportunities for people to do and experience more, both in terms of accessibility but also comfort. The core values that are adhered to are Reliability, Innovation and Teamwork.

Job Summary:

We are looking for a Tech Support Specialist for our clients team in the Middle East. In this exciting role, you will work with technical support and help the Company’s partners with support and advice in the installation, service, and troubleshooting of their lifts. Your main area is the Middle East market, but as the clients partners all over the world, you will also help and support other countries. The position therefore involves some travel in order to be able to solve complex problems on site. In the future, you will also have the opportunity to train and increase the company's partner’

knowledge and you will be able to get support, guidance, and a good onboarding. You will have many contact surfaces both internally and externally.

Responsibilities/Duties:

• First-line technical support to the company’s partners.
• Receive incoming cases by phone, email, and on-site.
• Update support documents and routines.
• Participate in fairs and events.
• Go out to partners and help with difficult customer problems in the Middle East and around the world.
• Go out and train partners locally around the world.
• Be able to identify and speak up about things not being done according the company's standard.
• Train each person as an individual and train in a way that suits their personality and understanding.
• Examine and test spare parts that have been returned.

Qualifications/Skills:

• Relevant education in the field.
• Work experience as a technician, mechanic, electrician, or similar.
• Fluency in English both spoken and written. A plus if the person knows Arabic as well.
• Good IT experience and knowledge of the Office package and Microsoft CRM.
• A plus if the person has a driver’s license.