Operations Manager

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Full time

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On site

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Deadline: 31/05/2024

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Do you have relevant work experience in managerial level in the beauty industry? Do you have excellent verbal and written communication skills? If yes, read more and apply today!

About the position:

The Area Manager will be accountable for the operation of Salon shop(s) and achieving the operational performance targets within the approved budget while at all-times ensuring the integrity of the brand. He/she shall manage the shop employees' performance, in the Company values among them and promote teamwork to ensure the delivery of excellent customer services.

Essential Duties & Responsibilities:

Ensures that day to day operations of salon(s) is adhering to Standard Operating Procedures (SOPs)
Maximizes operational efficiency and ensures compliance with quality assurance policies and procedures
Provides personalized approach to clients and staff, identifying and resolving urgent issues
Proposes to Managing Partners initiatives and changes that will improve the business such as operating hours, services, products, merchandising, expansion opportunities
Proposes to Managing Partners new best practices and trends to enhance existing ones and create new standards, policies and procedures
Analyzes and approves the staffing roster
Ensures that staff adheres to the company prescribed grooming and presentation standards
Ensures high standard of cleanliness and proper maintenance of shop facilities.
Drives the achievement of excellent customer services through continuous improvement initiatives
Ensures that the salon(s) create a customer service culture by guiding employees to become problem solvers, cooperative and accommodating
Provides input on developing relevant services and treatments, including setting treatment protocols and selecting products for use in the treatments and for retail sale
Ensures that all staff follows the standards and procedures for each service they provide
Exercises promptness in resolving customer complaints and comments/feedback.
Monitors customer satisfaction by conducting surveys which includes focus groups and comment cards
Anticipates, identifies and ensures that customer needs and expectations are met in the best possible way
Controls the operational expenses and facilitates product margin analysis to ensure profitability
Maximizes sales by introducing revenue generating strategies and communicating to the team the projected revenue targets for treatments and retail
Uses information technology to record sales for data analysis and planning
Administers staff and client scheduling for maximum revenue generation and profitability
Interprets Financial Reports and provides expertise on the analysis of (projected) Revenue vs. Expenses.
Ensures that all employees are well trained for their respective positions by coordinating relevant training and development with the HR Department
Coaches and develops staff to maximize their potential
Proposes new rules and procedures for employees to follow which includes policies in the workplace and ensures effective implementation
Ensures that staff issues are timely communicated to HR Department for appropriate action
Conducts employee performance appraisals
Maintains the optimum products stock level at all times to ensure a smooth and financially effective operation
Suggests improvements to visual merchandising
Maintains awareness of market trends and techniques in the grooming industry, understanding forthcoming customer needs, and monitoring local competitors marketing activities
Coordinates with Managing Partners and Shop(s) Supervisors regarding promotional programs and marketing initiatives;
Suggests ideas that will improve customer loyalty
Provides input to Marketing Department on organising public relations, promotional and marketing events to drive customer visits and sales.

Skills and Qualifications:

Bachelor’s degree in management or equivalent
Certification in Beauty Therapy or related courses
Minimum 5 years of relevant work experience in managerial level
3 years experience in any related industry e.g. spa, retail, hospitality is a must
Technical Skills i.e. knowledge in nail, face and body services;
Highly proficient in Planning and Organizing
Excellent verbal and written communication skills
Acute financial skills, experience with budget and business plan development
Analytical skills to evaluate data and make both operational and strategic decisions
Strong leadership, motivational and people skills, team-player demonstrating collaborative approach.

Are you the one we are looking for ?

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