Our client:

A vibrant hotel chain in Dubai that dares to think outside of the box. They reinvented how a hotel should operate and function, hence they created an affordable, business-savvy, and family-friendly environment. The restaurants at their venues are hand-picked by the very best local brands. They have the reputation of a true social, dining & entertainment destination.

Job purpose: 

Responsible for the management of all aspects of the outlets in accordance with the hotel standards. Directs implements and maintains a service and management philosophy, which serves as a guide to respective associates 

Principle Accountabilities: 

• Maintain an understanding of all areas of responsibility, including venue & hotel knowledge 
• Be responsible for managing cleanliness & maintenance of the venue, with the support of the housekeeping & engineering teams 
• Establish par levels for supplies and equipment. Work with management team to ensure requisitions are made based on the needs of the business 
• Work with the culinary team to review specials and menu items when necessary
• Work with the Marketing team to come up with promotions for the venue 
• Maintain a complete awareness of the business goals, sharing with, and motivating the team to deliver 
• Attend the daily F&B meeting
• Attend the monthly leadership meeting 
• Take accountability for the outlets P&L statement & forecasting of the business 
• Oversee the preparation of the weekly schedules based on business demand and manning guidelines 
• Oversee performance management for all direct report enthusiasts, Handle disciplinary problems and counsel accordingly 

Enthusiast Essentials: 

• Will ‘Go Beyond’ the ordinary for guests, colleagues and the team - to give more than is expected 
• Is polite and professional in any situation where the image or reputation of the hotel is involved 
• Maintains a high standard of personal hygiene, uniform and body language in order to add a sense of style 
• Demonstrates an enthusiastic attitude and works as part of the team; even when there are additional duties 
• Provides a personalised service to all guests 
• Encourages positive feedback through GSS and online reviews 
• Committed to maintaining a safe working environment for guests, enthusiasts and suppliers, by understanding fire safety and emergency procedures 
• Ensures that all activities are carried out honestly, ethically and within the parameters of the UAE law 
• Respects all individuals, fellow enthusiasts and guests alike 
• Creates a fun working environment to build a positive morale and team spirit 
• Attends meetings and training as required by departmental trainers 
• Keeps their knowledge up to date about all of the hotels products and services 
• Delivers vibrant hospitality! 
• Supports the Leadership team as and when is requested