Manager Digital Services Development

united arab emirates

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Full time

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On site

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Deadline: 30/11/2023

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Are you a result-driven achiever with exemplary planning and organizational skills? Do you have excellent project management skills to develop and direct project managers? If yes, read more and apply today!

Our client

Our client is providing an advanced transport network for the people of Dubai. They have been high on the government’s agenda, which is evident from its initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother. Our client is responsible for planning and providing the requirements of transport, roads & traffic in the United Arab Emirates.

Job purpose

Manage the planning and implementation of smart services, e-services and channels to improve service delivery, increase people happiness, and align with Dubai Government direction for smart government. Provide Support and participate the Director in planning , managing and overseeing the implementation of current & future department plans & projects.

Key results accountabilities

Smart Services Roadmap: Plans and monitors the implementation of the departments portfolio and provides recommendations for changes to the portfolio priorities
Innovation: Actively monitors, Identifies, and benchmarks new and emerging smart services technologies and assesses their relevance and potential value
Service Agreements: Maintains a catalogue of the section’s services and ensures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service
To perform other responsibilities, tasks as assigned by the Director
Risk Management: Carries out risk assessment within the smart services planning and development section, uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the client and coordinates the development of countermeasures and contingency plans
Manage Budgets and Costs: Develops an annual budget and forecasts projection, monitor implementation, evaluate and recommend specific adjustments during the implementation for the project needs.
Smart Services Development: Plan and manage resources for the design and development of smart services and channels. Oversees developing static and interactive prototypes for demonstration and evaluation of concepts to end-users. Implements user experience improvements and manages incorporating user experience measures into the design of smart services and channels to meet required levels of quality services
Human Resources : Maintains an in-depth knowledge of smart services and channels standards and practices, and provides expert advice regarding their application. Supervise smart services and channels specialists, analysts and consultancy services
Business-IT Relationships: Manages the coordinate with customer service and marketing department to address customer needs and improve adoption of smart services. Oversee the development of business cases for strategic smart services capabilities. Contributes to Government awards submission. Represent the client in smart services related events and forums and promotes achievements and innovation in smart services.

Knowledge, skills and experience

Bachelor’s degree in Information Technology, Computer Science, Software Design, or Computer Engineering from a recognized university
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
Excellent project management skills to develop and direct project managers
Ability to initiate and direct quality improvement projects in support of strategic and operational goals.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks.
7 years of working experience including at least 3 years in supervisory / leadership role.
Resourceful team player who excels at building trusting relationships with customers and colleagues
Participate in local and international conferences/seminars and represent the smart government initiatives and achievements in RTA.
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Computer-literate performer with extensive software proficiency covering wide variety of applications.
Knowledge on latest developments and trends in the area of smart government, smart services, and smart channels

Are you the one we are looking for ?

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