Our Client:

We have a privilege to introduce a company that influents individuals, corporations and government entities seeking the utmost level of privacy and sophistication. It is a confidential high-end state company which is paralleled to luxury.

Job Summary:

As the Manager, you are responsible to assist the F&B Director and Assistant Director of F&B in the day-to-day operations of the business. You will be involved in service operations ensuring smooth operations, development, and coaching of staff. F&B Manager will oversee any tasks related to the F&B and other areas and are required to ensure the guests’ total satisfaction.

General Duties and Responsibilities:

•  Take care of all-suite rooms, reception rooms, dining rooms, and pantries, and coordinate with all concerned departments to fulfil owner needs and requests, providing organized service of food and beverages when requested.
• Provide constant availing F&B service, performing all owner duties with a sense of priority and dedication, serving in a calm, discrete and courteous manner, and respecting timing standards.
•  Arrange table setting (Formal and informal), Room service, and Welcome drinks at any time it will be requested.
• Responsible for ensuring all areas not limited to food and beverage are maintained to a high standard throughout the stay any discrepancies are to be reported directly to the person responsible.
• Ensuring that on and off-season the standards of the property are maintained to the level set by the company.
• Responsible for delegation of people and tasks throughout the shift ensuring that the service provided is of the standard set by the company.
• Fully aware of the menu and drinks, communicates with the kitchen regarding menu questions and product availability. Keeps concerned departments informed about the Guets food preferences, updating the guest preference, likes, and dislikes reporting directly to the F&B Director, taking notes of all the information, updates, and instruction, and giving proper handover before signing off from the shift.
• Responsible for reporting and safekeeping of inventory of china, glassware, silverware, linen, and additional equipment.
• Responsible for the ordering of food and beverage procurement for all areas.
• Responsible for the communication between line staff and management.
• Follows all the Guests needs until they are completed to the total satisfaction, with each food course and/or beverages.
• Responsible for all items and resources available in the F&B service and helps monitor the stock inventory and follow up on pending issues with the tracking system and store requisition forms.
• Understands and strictly adheres to the Rules & Regulations of the Company and the policy on Fire, Hygiene, Health, and Safety.
• Attend and contribute to all meetings of the F&B service and training as scheduled and other related activities.
• Carries out any other reasonable duties and responsibilities as assigned out of the list.
• Create a safe, comfortable, and friendly working environment to enable the team to deliver an outstanding overall level of service.
• Maintain effective communication with all Food & Beverage related departments, ensuring the guests’ requests and preferences are anticipated and handled effectively as well as ensuring that the F&B team on duty is fully conversant with the day’s operations and responsibilities and tasks.
• Ensure that impeccable grooming standards are maintained by the team, whilst personally presenting a professional image.

General competencies required:

• Understanding Operations
• Planning for Business
• Understanding Differences
• Customer Focus
• Effective Communication
• Teamwork
• Supervising People