Our client:

A vibrant hotel chain in Dubai that dares to think outside of the box. They reinvented how a hotel should operate and function, hence they created an affordable, business-savvy, and family-friendly environment. The restaurants at their venues are hand-picked by the very best local brands. They have the reputation of a true social, dining & entertainment destination.

Job role summary:

 Responsible for the management of all aspects of the outlets in accordance with the hotel standards. Directs implements and maintains a service and management philosophy, which serves as a guide to respective associates.

Job responsibilities:

•  Maintain an understanding of all areas of responsibility, including venue & hotel knowledge.
• Responsible for managing cleanliness & maintenance of the venue, with the support of the housekeeping & engineering teams.
• Work with the culinary team to review specials and menu items when necessary.
• Work with the Marketing team to come up with promotions for the venue.
• Maintain a complete awareness of the business goals, sharing with, and motivating the team to deliver.
• Attend the monthly leadership meeting.
• Take accountability for the outlets P&L statement & forecasting of the business.
• Oversee the preparation of the weekly schedules based on business demand and manning guidelines.
• Work with Assistant Manager/Supervisor on general shift management
• Check for status of all orders and ensure that they are delivered within designated timelines.
• Assist stars during the shift to ensure a go beyond experience for the guests.
• Prepare the departmental training calendar with the departmental trainers, considering the training needs analysis
• Conduct on-job training sessions when required.
• With the assistance of the P&C department, recruit new enthusiasts when required.
• Monitor guest feedback frequently, ensuring complete satisfaction.
• Build relationships with guests, securing a database of regular guest data.
• Responsible for preparing and submit daily/weekly payroll and tip distribution record.
• Have a strong understanding of UAE liquor & H&S regulations.

The perfect candidate:

• Will ‘Go Beyond’ the ordinary for guests, colleagues and the S1 team - to give more than is expected.
• Is polite and professional in any situation where the image or reputation of the hotel is involved.
• Demonstrates an enthusiastic attitude and works as part of the team.
• Provides a personalised service to all guests.
• Committed to maintaining a safe working environment for guests, stars and suppliers, by understanding fire safety and emergency procedures.
• Ensures that all activities are carried out honestly, ethically and within the parameters of the UAE law.

Qualifications, experience & competencies:

Education: Degree/ Diploma in Hospitality/ Business Management preferred OR Previously undergone basic supervisory / management development training certification. PIC Certificate or similar food hygiene certificate. 

Experience: 3 years of experience as a restaurant/bar supervisor in a similar environment. Understanding of Hotel Operations. 

Skills: Proficient in Microsoft Office Experience in MICROS or similar POS system Excellent written & verbal communication skills. 

Competencies: Leads By Example, Builds Relationships.