Job Purpose

Developing and following up on the implementation of card projects and digital payment systems, designing the user journey, and providing recommendations based on best practices to improve the results of customer happiness. In addition to effective follow-up to improve the performance of the unified card, study and recommend changes and improvements related to adding or developing smart payment card media in line with the card digital strategy and in accordance with the approved roadmap.

Tasks and Responsibilities

• Management and follow-up of projects operating Nol systems, including technical projects related to vending, payment, and packaging devices, according to the terms of the agreements concluded with the authorities.
• Developing and managing smart payment card production processes, and studying and recommending changes and improvements related to adding or developing smart payment card media.
• Coordinating and following up closely with the concerned authorities to ensure compliance with standards and best practices related to smart payment media and cards.
• Ensure the compatibility of the effectiveness and efficiency of the systems with the internal and external bodies of the implemented and under implementation projects, and ensure that the systems are linked to the Nol system, including Complies with applicable technical and security standards
• Follow up and check the progress of existing projects that operate on the Nol system, including vending, payment, and packaging devices, and the extent of their compliance with the agreements concluded with stakeholders and adhere to them.
• Preparing the necessary reports that reflect the weaknesses of Nol transactions and providing the necessary analysis to the line manager to help take the necessary measures to reduce and ensure that it does not recur.
• Commitment to testing Nol devices and systems that will be activated, ensuring their quality and efficiency, and reporting any deviations to the line manager.
• Execute requests for issuing examination reports and Type Test Certificates for projects before the actual operation.
• Provide suggestions that contribute to improving the quality of user journey design projects that contribute to improving the user experience
• Analyze customers' needs and expectations regarding smart payment services in order to identify weaknesses and develop existing services or provide new ones
• Conducting studies and research to develop smart payment services in comparison with the leading international best practices.
• Designing the customer journey for digital Nol services in coordination with other concerned departments to confirm the project scope of work before starting the implementation process.
• Preparing and reviewing the reports required by the administration to support decisions for the continuous development of service quality.
• Managing gap analysis, research and studies through market analysis and customer segments, and working on analyzing Nol services against targeted plans and consideration in developing it.
• Implementation of quality management models based on (EFQM, DGEP or ISO) for Nol services
• Preparing analytical reports and data summary of the achieved results and submitting them to the department manager and making sure to work on them in accordance with the rules and standards of the Authority.
• Perform other tasks and responsibilities related to the job and as assigned.