About the client:

Our client is a pioneer in the French art of hospitality that has revolutionized the industry through its four pillars: Clubs, restaurants, events, and hotels. With over 40 venues, 1500 yearly events, and a dedicated team of 3000+ employees worldwide, our client has created a truly exceptional and immersive experience for his clientele. The market entries in the UK, Continental Europe, GCC, US, and Far East Asia. Our client's goal is to take the ultimate global market-leading position within ultra-premium and lifestyle dining.

About the position:

The Brand Compliance Manager (BCM) will lead the finalization of all brand master manuals inclusive of the a) brand books and b) operating books across the brand portfolio as well as governing the execution and brand compliance of trading licensed and owned businesses. The main responsibility of the BCM is ensuring that the master manuals are always current, in line with the natural brand evolution, and adhered to by both licensed and owned operations of our client. The initial mandate of the BCM is to work with the broader team in securing the complete and uniform nature of both brand books and operating books across all brands after which the ownership of these master manuals as brands evolve. Additionally, the BCM will be intimately involved in all openings building individual units to the brand specifications and training the teams to brand standards. The BCM will have an ongoing auditing role in active trading businesses.

Background, Skills, and Abilities:

• Overall responsibility for the development, finalization, and ongoing maintenance of the brand books of all our client's brands seeking the necessary information from the relevant team members.
• Overall responsibility for the development, finalization, and ongoing maintenance of the operating books of all brands seeking the necessary information from the relevant team members.
• To support the Project Director and project team in brand compliance for all active development projects.
• To support the Operation Director and Culinary Director in the pre-opening and opening phases of all venues and the related brand standard training.
• To use existing tools, systems, and KPI’s to monitor brand compliance of individual units remotely
• To assist in the development of new tools, systems, and KPIs to monitor brand compliance of independent units.
• To conduct in-location compliance audits of licensed and owned units as per schedule and requirements.
• To provide detailed compliance audit reports identifying areas of non-compliance and general areas of development.
• To consult with key stakeholders, licensees, operators, and directors on the corrective plan of action following audits that requires action.
• To support the development of a motivated and high-performing team of committed market-leading professionals delivering clear goals.
• Develop a positive, direct, and open relationship with all key stakeholders, licensees, and colleagues.
• Protect the health, safety, and well-being of clients and colleagues.
• Constantly inspire the client and positive culture with all key stakeholders, licensees, and colleagues.

Qualifications:

• Higher level of education and market-leading profile sector experience.
• A proven track record in operational management, brand standard management, or the equivalent.
• Experience within a similar brand standard or brand compliance role combined with experience.
• Extraordinary eye for detail.
• Ability to work under pressure and adhere to performance targets.
• Excellent operational and analytical skills and ability to see the bigger picture and prioritize accordingly.
• Hands-on, problem-solving, and curious mindset.
• Native or high-level written or spoken English.
• Great flexibility and adaptability in working in a multicultural environment.