Our Client:

Our client is providing an advanced transport network for the people of Dubai. They have been high on the government’s agenda, which is evident from its initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother. Our client is responsible for planning and providing the requirements of transport, roads & traffic in the United Arab Emirates.

Job Purpose:

Follow-up, coordinate and ensure the successful implementation and administration of excellence criteria and quality requirements & audits throughout the sector according to the DGEP requirements.

Key Results Accountabilities:

• Follow-up, coordinate and ensure the successful implementation and administration of excellence criteria according to the DGEP requirement, (Radar System) within the sector.
• Execute internal excellence self-assessment within the sector and its departments.
• Conduct quality audits within the sector.
• Provide feedback to the management about the performance of the DGEP assessments so that the same can be reviewed for possible improvement of the system.
• Perform other responsibilities associated with the position as appropriate.
• Ensure the timely submission of business objectives related to quality & excellence to development and corporate performance department.
• Follow-up on the measurement of process KPIs within the sector and their analysis and improvement.
• Coordinate with the related department on matters relating to quality audit and certifications.
• Monitor all the improvement actions related to the assessment and measure their effectiveness.
• Follow-up on the implementation of the communication plan with partners & cooperate with the partners coordinators within the sector.
• Promote quality, excellence and the concepts of continual improvement across the sector by conducting internal awareness sessions.
• Follow-up on the implementation of the award plan & participate in the preparation of the awards submission files within the sector.
• Follow-up on the implementation of the process development and review plan within the sector.
• Cooperate in the participation of the sector employees, projects and teams in the internal excellence award and DGEP awards, starting with the nomination to the preparation of needed documents, training and rehearsals for each nominee.
• Monitor all the corrective and preventive actions along with the possible control of the overall service being provided by sector for their timely completion and effectiveness based on the decisions taken during audit management reviews.
• Coordinate for the implementation of KPIs related to specialized agreements within the sector.
• Participate in some functional improvement teams as and when required.
• Submit the KPIs reports related to QE office / CEOs offices, and follow-up on the improvement actions.
• Update the results criteria of DGEP model (C6, C7, C8, C9) related to the sector within the system.

Knowledge, Skills and Experience:

• Bachelors in quality, business administration, industrial engineering or management engineering / masters preferred from a recognized university.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Excellence certification (EFQM / DGEP / DQA / SKGEP), quality certification (ISO certified Auditor).
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• 8 years of related working experience.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.