Our client

Our client is providing an advanced transport network for the people of Dubai. They have been high on the government’s agenda, which is evident from its initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother. Our client is responsible for planning and providing the requirements of transport, roads & traffic in the United Arab Emirates.

Job Purpose

Study, follow-up, coordinate and ensure the successful implementation and administration of quality system as per the stated guidelines and requirement of ISO 9001 international standards. Coordinate all issues related to quality standards, manual, corporate performance indicators and all their related procedures and workflows.

Key Results Accountabilities

• Perform other responsibilities associated with the position as appropriate.
• Provide feedback to the management about the performance of the quality system through the Internal Quality Audit so that the same can be reviewed for possible improvement of the system.
• Monitor all the corrective and preventive actions along with the possible control of non-conformance for the overall service being provided for their timely completion and effectiveness based on the decisions taken during management reviews.
• Contribute in maintaining necessary records of the management reviews conducted during the quality management meetings.
• Report on the performance of the QMS, KPI’s and highlighting any need for improvements, promoting awareness through Internal Quality Audit.
• Team up with other quality team regarding the quality assurance issues and activities , provide direct support to every quality events and ensure all relevant are addressed and actions taken as needed.
• Act as the Management Representative for quality (Quality MR) for the successful implementation of quality system as per the stated guidelines and requirement of ISO 9001 standards.
• Contribute in amending the entire quality system as well as the necessary authority and responsibility to ensure that the requirements of the quality system are effectively implemented and maintained at all stages of operations of the organization.
• Develop and control the issue and amendment along with the revisions of the quality manual, flow charts, work structures, forms, KPI plan and procedures.
• Organize quality management meetings for facilitating the management review and maintaining the records for the same.
• Ensure coordination with certification (registration) bodies and consultants on matters relating to quality.
• Plan, organize and preform the Internal Quality Audit agencies & sectors.
• Ensure the timely and effective implementations of all agreed and suggested preventive and corrective actions.

Knowledge, Skills and Experience

• Bachelor in Business Administration / Management from a recognized university, Masters preferred.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• 8 years of relevant working experience
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.