Service Delivery Quality Manager
- germany
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- Full time
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- On site
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- Deadline: 20/07/2023
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Do you have a bachelor’s degree in technical /business disciplines or equivalent? Do you have technical & customer interface background? If yes, read more!
About the client:
Our client is a pioneer and world-leading food processing and packaging solutions company meeting the needs of hundreds of millions of people in over 160 countries.
Job Summary:
- Drives and/or support actions and initiatives on quality methods and tools, to support the resolution of quality issues and enable the deployment of the organization of the quality plan.
- Support the CSO team to enhance the quality delivery of services by implementing CI (TPM) through data-driven decision-making and lessons-learned processes.
What you will do:
- Lead services quality continuous improvement of CSO-delivered activities, through a data-driven approach, e.g.: actions plan, root cause analysis, lessons learned, and best practices to replicate success.
- Drive field force standardization on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach,
- Maintenance Work Order to Feedback, Performance after MRK/SK installation, training, vertical start-up after maintenance and equipment installation up to performance validation, Parts, and WCM delivery, etc.) to maximize Quality, Productivity, and customer-positive experience.
- Provide improvement recommendations to the CSO field force related to our client-installed base performance at key customers under service agreements, contributing to the overall service results and customer experience.
- Follow up on CX for Services and additional customer feedback data, (e.g. Issue Resolution, maintenance, Installations, etc.) that will help translate customer needs into quality standards that will support raising the overall quality.
- Drive the Quality maturity development and transformation among CSO stakeholders, including Service Delivery Engineer and Flex Zone
- Lead customized initiatives for key customers that will have an impact on the quality of services. (e.g. Execution assessments, customized services quality evaluation, etc).
Qualifications:
- University bachelor’s degree in technical /business disciplines or equivalent
- English & German language proficiency is mandatory.
- 3-5 years of experience in WCM, PSM, 6 Sigma, and Lean methodologies (preferred)
- Technical & customer interface background (preferred)
Our client offers you:
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Are you the one we are looking for ?
Are you the one we are looking for ?
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