Technical Sales Engineer - Africa
- united arab emirates
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- Full time
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- On site
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- Deadline: 01/11/2024
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Do you have strong technical acumen with the ability to troubleshoot and resolve technical issues? Do you have excellent communication and interpersonal skills? If yes, read more and apply today!
About the position
As a Technical Sales Engineer, you will be a pivotal member of our clients regional team, providing essential technical support and driving sales of our innovative drainage solutions. This position requires a technically proficient individual with excellent communication, problem-solving skills, and a proven ability to achieve sales targets. A growth mindset is essential, as you will play a crucial role in ensuring the seamless implementation, ongoing support, and commercial success of our products.
Responsibilities and duties
- Provide comprehensive technical support to customers and sales channels, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience.
- Actively participate in sales activities, promoting and selling drainage solutions to potential clients.
- Collaborate closely with the sales team, providing technical insights and ensuring alignment with customer requirements throughout the sales process.
- Support the development of technical proposals and presentations to effectively communicate the value proposition of our drainage solutions.
- Develop and maintain an expert understanding of our drainage solutions, staying updated on product features, enhancements, and technical specifications.
- Serve as a subject matter expert, assisting customers and internal teams with technical queries and requirements and conducting trainings.
- Analyze and diagnose technical issues, working closely with customers and internal teams to implement effective solutions for drainage-related challenges.
- Escalate complex issues to the appropriate teams and ensure timely resolution.
- Foster connections and collaborations with certifying bodies and equipment suppliers to ensure compliance with industry standards.
- Engage with industry consortia in the F&B sector, working closely with building and system designers to align our solutions with their needs.
- Conduct seminars to educate teams on the latest advancements in drainage solutions and technical support methodologies.
- Organize external training sessions for clients and partners to enhance their understanding and effective utilization of our products.
- Set and achieve sales targets in collaboration with the sales team, contributing to the overall regional sales objectives.
- Utilize CRM (Salesforce) to manage and track sales activities, pipeline updates, sales forecasts, and market feedback.
- Provide regular sales reports to the management team, highlighting achievements, challenges, and opportunities for improvement.
- Utilize CRM (Salesforce) effectively to manage leads, opportunities, and customer interactions throughout the sales lifecycle.
Requirements
- Bachelor's degree in a relevant technical field (e.g., Civil Engineering, Environmental Engineering, etc.).
- Additional certifications or training in technical support is advantageous.
- Proven experience in a technical sales role, preferably in a related industry such as environmental solutions or drainage systems.
- Familiarity with customer support tools, Salesforce, and sales CRM systems.
- Strong technical acumen with the ability to troubleshoot and resolve technical issues.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with both customers, Sales Channels, and internal teams.
- Possesses a growth mindset, with a willingness to learn and adapt in a dynamic work environment focused on innovation and continuous improvement.
- English speaking
Are you the one we are looking for ?
Are you the one we are looking for ?
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