Our client

Our client is providing an advanced transport network for the people of Dubai. They have been high on the government’s agenda, which is evident from its initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother. Our client is responsible for planning and providing the requirements of transport, roads & traffic in the United Arab Emirates.

Job Purpose

Maintain the Quality Management System in the organization as per ISO 9001:2008 and regularly reviews and updates the mandatory procedures. Ensure the implementation and administration of quality audit.

Key Results Accountabilities

• Participate in the planning, development and coordination of educational programs as appropriate to qualify and train internal quality auditors.
• Ensure coordination with certification bodies and consultants on matters relating to quality audit.
• Organize quality audit meetings for facilitating the management review and maintaining the records for the same.
• Implement and follow up the entire quality audit function and program as well as the necessary responsibility to ensure that the finding and requirements of the quality audits are effectively implemented and maintained at all stages of operations of the organization.
• Updating the master log for non-conformities and monitor all the corrective and preventive actions along with the possible control of non-conformance for the overall service being provided for their timely completion and effectiveness based on the decisions taken during audit management reviews.
• Participating in developing and control internal and external audit plan, manual, flow charts, procedures , work structures, forms, KPI and maintain necessary records of the audit management.
• Ensure appropriate contact with audit consultant, other government departments and management to follow-up on audit schedules, meeting, etc.
• Perform other responsibilities associated with the position as appropriate.
• Participate actively, and provide recommendation and assistance to assigned cross-functional improvement, participate in some functional quality improvement teams as and when required.
• Participating in preparing the annual quality audit plan for departments, PMO, and admin orders and maintain its implementation within the agreed time plan.
• Provide feedback about the performance of the quality audit progress and highlighting any need so that the same can be reviewed for possible improvement of the system.

Knowledge, Skills and Experience

• Bachelor in Business Administration or management or industrial engineering from a recognized University. (MBA is preferred)
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Certified Auditor form a recognized accreditation body is a plus.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• 5 years of relevant experience.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.